October 4, 2022
Trending Tags

Technology Help Center expands help content, adds new features

Read Time:1 Minute, 48 Second



Published: June 8, 2022


Author: Staff reports

Ohio University’s Technology Help Center is expanding to include an easy-to-search listing of all technology help pages and IT services offered by the Office of Information Technology.

The help pages are included in what is known as the knowledge base, and a description of all available services are listed in the new service catalog.  Both sets of pages are available to preview now. The site will officially launch on Thursday, June 23, when all pages under ohio.edu/oit/services are archived.

Both the Technology Help Center and the OIT homepage will feature a new search bar, making it easier to find the most relevant information from the knowledge base and service catalog. New categories based on user feedback have also been added to the knowledge base and service catalog, including a Microsoft Office 365 category, to help users find information faster. 

 

An image of the Technology Help Center search bar.
The new search bar that will be available in the Technology Help Center and the OIT homepage after June 23.

The new knowledge base will also allow any campus user to submit feedback on existing help articles and vote if the content is helpful or not. If you can’t find the answer you need, technicians can draft an article and add it to the knowledge base for future reference.

Additionally, knowledge articles can be attached to tickets submitted to the Technology Help Center, leading to faster response times overall.

 

An image of the feedback menu on the Technology Help Center website
The feedback menu available at the bottom of every knowledge article in the Technology Help Center. Any campus user can vote on an article’s helpfulness and submit recommendations to improve the content.

All pages under ohio.edu/oit/services will redirect to help.ohio.edu beginning on June 23. Website managers across the University are currently updating links to OIT help pages in preparation for the launch. If you have personal favorites or bookmarks, consider updating those prior to June 23 to ensure you have uninterrupted access to your most-used pages.



Source link

Happy
Happy
0 %
Sad
Sad
0 %
Excited
Excited
0 %
Sleepy
Sleepy
0 %
Angry
Angry
0 %
Surprise
Surprise
0 %
Previous post Virginia Tech lands five selections on preseason Athlon Sports All-ACC squad
Next post The Role of Mainframe in Modern Business