- Business class has gotten more luxurious, leading some airlines to get rid of long-haul first class.
- Premium economy now fills the gap that business class was first designed to address.
- For travelers, these changes could mean better options at different price points.
When KLM introduced its new Premium Comfort cabin this summer, even the airline’s executives aboard the inaugural flight admitted that it was a long time coming.
“We were a little bit late in this product development,” Boet Kreiken, the airline’s executive vice president of customer experience said in an interview above the Atlantic. “The market has changed.”