October 3, 2022

Commentary: What great hospitals and health care systems have in common | Commentary

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Great hospitals and health care systems share two characteristics — safe patients and engaged employees.

These two factors are key to exceptional care, and Roper St. Francis Healthcare earned two national honors in May for keeping patients safe and our employees engaged.

Three of our hospitals — Roper Hospital, Bon Secours St. Francis Hospital and Roper St. Francis Mount Pleasant Hospital — received the highest grades from Leapfrog Hospital Safety Grades. Leapfrog is a nonprofit started by Fortune 500 business leaders who wanted to make hospitals safer. This award recognizes hospitals for protecting patients from preventable harm or error.

Roper St. Francis Healthcare also was honored as one of the 150 Best Places to Work in health care. This is the third consecutive year we’ve earned this honor from Modern Healthcare magazine.

If you feel inundated at times by lists of awards that companies tout, I don’t blame you. It can be difficult for consumers to decipher which awards rise above others, particularly in health care.

But these two awards mean the most to us. We do not pay for these awards, nor are they skewed. They are coveted and sought after among the finest health care institutions in America.

At Roper St. Francis Healthcare, we actively and persistently seek high marks from the Leapfrog Group and Modern Healthcare. As the Lowcountry’s only private, not-for-profit, mission-based health care system, the onus is on us to provide both our patients and our teammates the best experience, and both of these independent groups use real data as well as patient and employee feedback to determine who’s hitting the mark.

The headline to a May 16 story in The Post and Courier indicated that some question the value of Leapfrog scores, but I don’t understand why. Nothing is more important than keeping patients safe. I’ve always carried the highest regard for Leapfrog because the grades are based exclusively on hospital prevention of medical errors and harm to patients. Only 33% of hospitals nationwide received an “A” rating, and that list includes The Johns Hopkins Hospital, Duke University Hospital and the Mayo Clinic. We’re proud that this was the sixth consecutive “A” that Bon Secours St. Francis Hospital has earned and the fourth consecutive “A” for our Mount Pleasant Hospital and that Roper Hospital received an “A,” too.

Our ability to deliver safe patient care depends on the strength, abilities and passion of our teams. In a challenging employment environment, it’s critical to invest in employees, motivate them and ensure they understand the organization’s vision and goals.

Being named a “Best Place to Work” three years in a row is a testament to our special culture at Roper St. Francis Healthcare. We’re a proud, tight-knit group. Many of our teammates use the word “family” to describe their colleagues, and these close working relationships result in safe, high-quality care as well as an exceptional patient experience.

Our mission statement, “healing all people with compassion, faith and excellence,” is one most of our teammates can recite by heart.

As we implement our new strategic plan, Roper St. Francis Healthcare 2030, we will continue living our mission and striving toward a new vision, to provide convenient, high value and clinically integrated care to all. And we will get there by cultivating environments where patients and teammates feel safe and satisfied.

The Lowcountry deserves great health care.

Roper St. Francis Healthcare will continue striving for greatness.

Jeffrey P. DiLisi, M.D., MBA, is the president and CEO of Roper St. Francis Healthcare.

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